I give Louraine F. (sales-women) 5 stars!! She got me the best deal for my budget. I upgraded my old x3 for a new 2013 x3 and only had to pay pennies for the upgrade. Worth the trip to Vista just for her!!! Give Ashley K. kudos for this review… Useful Funny Cool Keith B. Keith B. Pompano Beach, FL Elite ’14 37 friends 211 reviews Share review Compliment Send message Follow Keith B. 1.0 star rating 9/9/2013 It's true....this place is bad. At least the service is. I have a decade old bimmer....get a recall notice, and Vista is the closest shop. They said that recall just went out and to call back a few weeks from now to see if the part is in (they didn't take my name or number, I was to just call). That should have been the sign. Well I call 3 weeks later and get passed from one person to the next. Finally I must have gotten fed up enough that I get someone who knows that they are talking about, and says 'oh no, that part needs to be ordered for your car'. WTF. He puts me to Daniel who at that point is probably the 1st day on the job for him (he told me on 9/9 when I went in that he has been there for 3 weeks). Daniel said he would call me when it's in, should be here 'next week. Ok. I call two weeks later....speak to Daniel, and he calls parts, and look at that, the part is in. So he never called. Why am i hunting these people down?? You told me there is a recall (BMW that is).....I'm sorry if my decade old bimmer can't compete with a new 40K entry level car. Daniel tells me they have 150 bimmers to loan and if not a VW. Fine. I say I'll be in by 6 pm. I get there around 4. He's out to lunch. He did come back, knew I was there, but spent a few minutes on the phone. I was sitting as his desk so this got kind of awkward. Off the phone, he writes up the ticket....then tells me there are no freakin cars available to give me!!!!!! Says if I want to wait 10-15 minutes hopefully one comes in. Well it didn't. But then he says we are going to go over to Enterprise to give you a car. Umm..why didn't he do that before? Get to enterprise, one dude helping out 2 others and I'm 3rd in line. That guy says '15 minutes'. He needs to call over town to get some lady a luxury car b/c nothing else will do. I wait 15 minutes, hear what's going on, and walked out and went to the BMW department to ask for my keys back realizing I would be at Enterprise forever. I said this is ridiculous. So I'm close to an hour now (hour if you count the driving over) and I left never having dropped my car off. And to top it off, they pulled my car around, and the freakin gate won't go up. I have to get out of my car to say 'can you open the gate'. What a miserable experience here. Give Keith B. kudos for this review… Useful 2 Funny 1 Cool Alex L. Alex L. Boca Raton, FL 0 friends 1 review Share review Compliment Send message Follow Alex L. 1.0 star rating 2/18/2014 Stay away from the services department! 0 stars!!!! 1) They add services (like air filter change at your expense) that you didn't ask for. Then they print out the work order and have you sign it without mentioning that there is an extra services added. 2) Tell you the car is ready, when it's not. They lost the keys to my car, had to wait for more than 30 mins until they finally located my car and the keys. Yes, 30 mins to find a car in a shop! 3) Put extra charges on my final bill. When I asked to explain what they were for, no one could. After wasting another 25 mins and no one really knowing what the extra charges were for, got them removed. But I can't imagine how many people just pay for their bill without reading the details. I would never go back there again. Can't trust someone who tries to rip you off, especially 2 times in one day. Give Alex L. kudos for this review… Useful Funny Cool Alejandro L. Alejandro L. Coral Springs, FL 0 friends 6 reviews Share review Compliment Send message Follow Alejandro L. 1.0 star rating 12/22/2013 Stay away from this dealership. The service is horrible! They sell you the car and promise great service and customer relations. They always end with you are now part of the Vista Family and then when service is up it is really bad. Took my car after one month of begin purchased (2011 335i) because the air conditioner was not working. The car was in the shop for almost 6 weeks. Went to the showroom and left my phone by accident. Receive a call from a friend that Vista BMW has the phone in the front desk. I call and confirm and then they tell me that the phone got stolen. The general manager is a very rude attitude dismissed me and told me to go home that it is not his problem I left the phone at vista. When the police came they lied stating that they referred me to do a complaint with the security department for further investigation. They are good to sell a car but very bad trying to maintain the customer relations unless you come in to drop some money every time you go. Give Alejandro L. kudos for this review… Useful 1 Funny Cool Mike D. Mike D. Pompano Beach, FL 0 friends 21 reviews Share review Compliment Send message Follow Mike D. 1.0 star rating 5/27/2013 Horrible. Stay away. I had the unpleasant pleasure of meeting the sales manager who was a total pompous ass and wouldnt give me the time of day. This dealership left a bad taste in my mouth. I was appalled at the level of disrespect I was given as a customer. I completely wasted my time going here. I will never return and I urge everyone interested in bmw to stay the hell away from this place. 2/18 went in for service and the advisor was extremely condescending. Any problem your car has can't be seen or heard by anyone working here. They make up tons of excuses and its disappointing how many customers believe their lies. Give Mike D. kudos for this review… Useful 2 Funny Cool Ramon V. Ramon V. Boynton Beach, FL 0 friends 12 reviews Share review Compliment Send message Follow Ramon V. 1.0 star rating 3/4/2013 First let me say this is a review for Vista Service Dept. This is NOT a review of their sales dept which in my opinion is slightly better. I bought a brand new 335i from Vista around 2009. I took it in for service and repairs (under warranty) more times than I'd like to remember. I never had to pay a penny for any of the service/repairs performed. This is the ONLY reason I would keep going back. My service advisor was a very nice guy and I had no complaints about him, however every other aspect of this service dept is horrid. The loaner cars are filthy, I had one that was so dirty I paid to take it to a car wash (I knew I was going to have it for a few days). I could barley see out the windows it was so dirty. The inside had snot and spilled drinks all over the dash and seats. I also got another one that someone must have spilled a bottle of perfume or something in it. The smell was so over powering it was making my eyes water. Did no one notice this?? Surely at least 2 or 3 employees must have driven these cars with snot on the dash. No one had the brilliant thought of at least wiping the dash with a rag before handing it off to a customer? Their free car wash will leave your car dirtier than it went in. They just run it through a cheap automatic wash, do not clean the inside, do not dry it. I eventually learned to tell them to NEVER wash my car. (the free dealer wash on my VW was awesome!) Depending on the work they are doing they will also leave the inside of your car filthy (more on this later). Again all of this would be bearable if I only went there once or twice, but my car was constantly in the shop for warranty issues which they would have to repair more than once because they couldn't do it right the first time. But wait there's more! If all that wasn't enough... THEY CRASHED MY CAR! One day I bring in the car for service or whatever and as I am walking out with my paperwork to get a loaner I see my car stopped in the middle of the street out of the valet area but not inside the shop yet. All these people standing around it. I go see what is going on and see that they crashed my car into another one of the cars there. The whole front of the car was smashed. One of the managers or something was there and he was like are you the owner? Don't worry about it it's no big deal we will fix it. I'm freaking out because it will now show an accident on my carfax and god knows I don't really trust their ability to repair it and I will be stuck in their filthy loaner for who knows how long. Anyways long story short they finally fix the car. I come to pick it up and the interior is COVERED in dust (looked to be from sitting in the body shop). Again, how the hell do you return a car to the customer in this condition? It was clearly visible to the person driving the car out. I complain and they send some guy to wipe it down with a rag (smearing all the white powder, now a paste, everywhere). Seeing as how that was probably as good as it was ever going to get I leave (with the car still filthy). As soon as I get on the highway to go back to work I notice something fly off the car. I pull over and notice the BMW emblem on the hood (which was replace as part of the accident) had flown off. I immediately drive back to the dealer where I now have to wait for some other advisor (mine was not in) to come and look at it. I'm pretty pissed off at this point and I'm guessing the guy could tell because he's telling me not to worry its no big deal they will just stick another one on there. I have since gotten rid of that car and now own an out of warranty Z4M which will NEVER see the Vista service dept. If you have an out of warranty BMW I suggest you find a good independent shop. I second the recommendation below for REDLINE BMW in Pompano. Give Ramon V. kudos for this review… Useful 4 Funny Cool Gerald K. Gerald K. Tampa, FL 0 friends 1 review Share review Compliment Send message Follow Gerald K. 1.0 star rating 6/11/2013 I have owned 7 BMW's. I had the worst buying experience at this dealership. They never return phone calls. I had to call BMW of north america's customer relations for them to call me back. I found them totally lacking in customer service. They called me to make a deal and never lived up to their promises. The homelink on the car never worked and they kept promising to fix it but never set appointments. It still is not working. This lack of service and not returning phone call goes from the salesman all the way up to the sales managers and the general manager.. They all lied to me and never followed up after that. They never return phone calls except during the buying process. I advise to stay away. I rated this dealership a 1 star because there is no zero rating Give Gerald K. kudos for this review… Useful Funny Cool Michael G. Michael G. Pompano Beach, FL 1 friend 4 reviews Share review Compliment Send message Follow Michael G. 1.0 star rating 10/16/2013 I wish I could give a half star. I am in the process of buying a new car narrowed it down to three choices and one sales guy over heard what my choices were and acted like he was on the phone and started bad mouthing my choices like he was actually talking to someone... Such a tool. There was one good thing that did happen at my experience is it made up my mind of why not to buy. I have had this experience at several BMW dealers, is it me or is this the image of BMW? What ever it is I need to thank it cause I'm in love with my Porsche Give Michael G. kudos for this review… Useful 1 Funny Cool Michael F. Michael F. Fort Lauderdale, FL 16 friends 105 reviews Share review Compliment Send message Follow Michael F. 4.0 star rating 4/2/2013 1 check-in here Who likes shopping for a new car? - No one! As far as buying cars go, I guess this is as good as can be expected. We went there on the last day of the month (which is when you'd inherently get the best deals) and a very long story short, we're super happy! We went in originally looking for a pre-owned vehicle. We were introduced to Lissa. After talking with her and expressing our needs/wants, she told us, given the day and what was available, there's a NEW 2013 vehicle we could get into (as our other thought was leasing a new car anyway). Again, long story short, we got it! It did take very long to get into the finance dept. (like 2 hours) so that's why it's not a "5 star" review. Everyone was nice, knowledgeable and friendly. We're Vista customers and proud of it! Give Michael F. kudos for this review… Useful 1 Funny Cool Daniel K. Daniel K. Fort Lauderdale, FL 3 friends 120 reviews Share review Compliment Send message Follow Daniel K. 1.0 star rating 5/20/2013 I received an e-mail from this company offering what I thought MIGHT be a good deal on a "NEW" BMW X5....lease NO MONEY DOWN...ha Price was right, no money down....so we called and sure enough they had the deal on the car No money down = Bank acquisition fee, Dealer fee and first month payment...$2400. OK, I guess, but when were they going to tell me that this was a 2013 but NOT A NEW CAR. As we are sitting working over the paperwork I noticed that the car had 2850 miles on it. So, this is NOT a new car..."Oh yes it is a new car never been titled, it's a SERVICE LOANER....." Ummm, so how many people beat the shit out of this NEW car? AND when were these LYING LOW LIFE SCUM gong to tell me that his was a LOANER? I guess I should have read between the lines, WHEN EVER A DEAL AT A STEALERSHIP SEEMS TOO GOOD...THEY ARE SCREWING YOU. WONDER WHY PEOPLE HATE BUY A CAR....BECAUSE YOU ARE GOING TO GET SCREWED..... ONE STAR...TOO BAD YOU CAN'T GIVE NO STARS..... Give Daniel K. kudos for this review… Useful 1 Funny 1 Cool William F. William F. Miami, FL 4 friends 3 reviews Share review Compliment Send message Follow William F. 5.0 star rating 5/30/2013 I had a fantastic experience with my sales rep, Lino. The experience was straight forward, not pushy at all, and as far as car sales experiences go, pretty quick and painless. I've been here a few times over the course of my lease for Service as well. Ben is my advisor, and he's always been great with me. The experience is, again, straight forward and not pushy (everything is basically free thanks to the included maintenance plan on new cars), and they've always followed through on their commitments in terms of time. All in all, this is a great place to buy and service your vehicle. I highly recommend it. Give William F. kudos for this review… Useful 1 Funny Cool Larry N. Larry N. Sanford, FL 0 friends 4 reviews Share review Compliment Send message Follow Larry N. 1.0 star rating 9/20/2012 In short, do not patronize this dealership if you're interested in buying a car - my experience was terrible. Over the course of a week, I negotiated with a car salesman, settled on a price, received a contract and confirmed the deal via email. I wired the funds in the next morning and later that day the salesman left me a message that the car was being test driven by another person, a friend of the manager, and might be sold. I told him that the car was no longer for sale, that we had a contract, they had my deposit, and that their manager should honor our contract. Needless to say, a day later I got a voice mail from the salesman telling me that the car had been sold to the other party. When I called to complain to Frank Lynch, the manager, he was quick to blame the salesman for violating every policy in the book, threw him under the bus, and rewrote the history of when the car had actually been sold. One of the two was lying, and candidly I think the salesman tried to do the right thing but his manager elected not to. Nevertheless Mr. Lynch gave me every assurance he'd find me another car and make it right. That was a week ago, and unfortunately as I expected, he's done nothing, has gone silent and won't respond to my emails. On top of that they still haven't refunded my deposit and my next call is to an attorney. Lest you wonder if I'm just a critical person, I've dealt with some outstanding and honorable car dealers over the years that I give high praises to. Phil Smith Acura in Pompano, Orange Park Acura, and David Maus Toyota are three. But Vista BMW is a dealership that you should avoid at all costs. Give Larry N. kudos for this review… Useful 3 Funny Cool Stacy B. Stacy B. Delray Beach, FL 0 friends 3 reviews Share review Compliment Send message Follow Stacy B. 4.0 star rating 8/5/2013 Took my car in for a second opinion and found out that I did not need what the other place told me I needed. by going to Vista, I saved 3k on my total amount the first place was going to charge me. I had always thought that dealers would be more expensive, but as it turns out, they are more legit. Thanks Vista. Give Stacy B. kudos for this review… Useful Funny Cool James M. James M. Palm City, FL 0 friends 1 review Share review Compliment Send message Follow James M. 5.0 star rating 6/11/2013 Purchased a used Mercedes Benz from Vista Motors and was exceptionally please with the professionalism, customer focus mindset of Frank DeTroy. Great deal and a pleasure to work with in consummating the purchase. No-nonsense experience and great communications and subsequent follow-up even after the purchase was made. I would highly recommend that you see Frank DeTroy if you are on the market for a used vehicle ...especially from their BMW inventory! Give James M. kudos for this review… Useful 1 Funny Cool Gerry G. Gerry G. Fort Lauderdale, FL 0 friends 3 reviews Share review Compliment Send message Follow Gerry G. 1.0 star rating 5/15/2013 WORST EVER! Andres Johnson worked deal out on 94k 740LI for $1049......When I went back the car was sold and he tried telling me the 83k one with very dark interior was the one on the show room floor. I have owned Porsche,Mercedes,Lamborghini,Range Rover, and a handful of BMW's. This was the WORST experience Ever. He is a Hustling Liar. Stay Away From This Dealership and more importantly this Shady Salesman.....If there was a Puke Icon, it would be pushed! Read Reviews before getting scammed here with hidden unethical shady tricks..... Give Gerry G. kudos for this review… Useful 2 Funny Cool 1 Adam S. Adam S. Boca Raton, FL 0 friends 2 reviews Share review Compliment Send message Follow Adam S. 1.0 star rating 2/27/2013 The BMW Service department at Vista is an absolute travesty and frankly, they do a disservice to the BMW brand. DO NOT GET YOUR BMW SERVICED THERE. I have never seen so many dissatisfied customers at once. I went there on a Sunday for a simple xenon headlamp replacement. Although I applaud Vista for having Sunday hours, what's the point if you're going to FAIL while you're open? I called ahead and asked whether I need to make an appointment and I asked how long it would take to replace the bulb. The girl on the phone said, "No, just come on in, there's never a wait on Sunday and something like that should take 30 minutes or so". First off, there were only two service reps working... except that they have to go on lunch breaks so for the afternoon there's basically just one guy working. Despite that I was told I would be in-and-out in about 30 minutes, I actually waited there for 45 minutes before a rep could even see me. While I waited I observed customer after customer receiving awful service, many requesting to speak with a manager. After 45 minutes, Peter S., who lacks any semblance of professionalism, told me there's no guarantee they'd even finish my car that day (it was not even 1PM at the time), and they don't offer loaner cars on Sunday. I was so upset I just left. Not only will I never return for service to my BMW, I won't even consider buying a new car from Vista. By contrast, I have always worked with Braman either in WPB or Jupiter. The service department in Braman Jupiter is truly exceptional. I fixed this headlight issue there the next day. It took less than 90 minutes from the moment I set foot into Braman until the moment I drove off with my perfectly fixed up car. During that 90 minutes they offered me coffee & water, took care of my paper work, set me up with a complementary loaner car, replaced the xenon headlamp and replaced my windshield wipers and air filter (which they recommend I do while I was there, at no cost to me) and even cleaned my car! They did all that while being polite and professional the whole time. Do yourself a favor and go to Braman and don't ever set foot in Vista of Coconut Creek. I won't make that mistake again. Give Adam S. kudos for this review… Useful 2 Funny Cool Britt P. Britt P. Boca Raton, FL 51 friends 80 reviews Share review Compliment Send message Follow Britt P. 1.0 star rating 7/24/2012 First to Review After my 1 year old 328i died on the highway I had it taken to my local BMW. This was the second visit to this dealership and like the first, the customer service was regrettably poor (much like my lemon of a car). The support team, again similar to the first visit, was very patronizing and a bit chauvinistic. It took over a month to fix and return my car. Within that month I did not receive updates, in fact I had to call in multiple times in order to finally speak with the customer service rep who had been assigned to me who of course could not provide any details of the issues other than they're fixing something on the car. My car was also returned to me with additional scuff marks on the interior and had not even been cleaned. Going forward I will be using Braman in Palm Beach as it's not worth a third visit to Vista for poor service. In addition, this will be the last BMW I ever lease after 9 years of leasing their cars and continuous visits to the service shop for broken parts. Give Britt P. kudos for this review… Useful 10 Funny 1 Cool 1 Maria C. Maria C. Boca Raton, FL 0 friends 3 reviews Share review Compliment Send message Follow Maria C. 5.0 star rating 7/12/2013 Raj from Coconut Creek Vista was incredible. My husband had called around to a few different dealerships in hopes of finding an X1 in the color and price we were looking for. Three dealerships were around the same lease price per month, but Raj said "come on in and we can beat it." I had been to that dealership six years prior when I went to lease an X3 and found the sales advisors rude and off-putting and I couldn't leave fast enough. BUT, my husband felt Raj was honest, intelligent, and would get the deal done quickly. We have found that car shopping can be a very lengthy process and prefer to move through it as quick and painless as possible. Vista BMW has a few different locations and there was some miscommunication as to what dealership Raj was working at. We had agreed to meet Raj at the dealership at 5:30PM on a Friday night. When I arrived to the Vista BMW in Pompano, two sales associates were sitting at their desks for a few moments before I finally asked for assistance. Lazy is the first word that comes to mind. They never bothered to greet me or introduce themselves. I asked for Raj and they said he didn't work there and "too bad for him." I asked if they could help me, which was the first red flag as they should have jumped at the chance and ASKED FOR THE BUSINESS. I explained what I was looking for to an older gentleman and he began to try and find me in the system. After several minutes he finally asked for my phone number to continue searching for me in the system. After ten long minutes and building frustration, I realized this was going to be a painful and outrageously long process. I stated again exactly what I was looking for and if he could beat the price. He disappears and comes back with a price about $80 above per month. I grabbed my bag and left, not wanting to sit around and play games. My husband and I hurried out to coconut creek and arrived a little after 6:30PM hoping Raj had not left for the day as my husband was on the phone with him that morning at 9:01AM. To our luck, he was there! Instantly, we knew he was efficient and would do he best to help us. We negotiated the price and he had someone bring the car from their storage lot. While waiting, Raj insisted I test drive a similar X1, which was a really great idea. I had already test drove it, but it had been a while. The car felt small, but I was just relieved to get out of my VW Tiguan. When the actual X1 that I was purchasing arrived, Raj went around and showed me everything the car offered. Since I was looking for the cheapest X1 it did not have any of the bells and whistles you would expect from a 2014 BMW--specifically, no power seats. Unfortunately, it was not the car for me. Raj was positive and hopeful that we would find a car in my price range. Raj was searching for any available X1 with power seats that maybe had some miles on it (also known as a demo) to reduce the price. We then spoke directly with the manager and he assured me that they would find an X1 with power seats AND he would give it to me at the same lease price we agreed on for the first X1--miles or no miles on it! I couldn't believe it as adding power seats could have increased my monthly lease by $30. They asked for a deposit and we felt confident they would find a car and call us the next day. It was now 9:45PM and unbeknownst to us; the dealership had closed forty-five minutes ago! We never felt rushed and in fact the music was still playing. Raj never felt defeated and was extremely dedicated. Later that night my husband and I discussed adding larger down payment and a small monthly payment increase to possibly lease an X3. A huge leap in price, but we felt it was worth a shot to ask Raj. The next morning we called Raj on his cell at 8:45 (he was already in the office, he must sleep there!) and he said they ALREADY found an X1, but it required a trade on their part. We pitched our X3 idea and he said he would look into it. An hour later he called back with news that he had found one. In addition to it being the LAST Saturday of the month in June, Raj always remained in communication. After reviewing some numbers with Raj, my husband went to the dealership to check out the car. They had it ready for him out front and took him for a test drive. It was definitely the car for us! I then joined them at the dealership and to my surprise the paperwork was already in process. After one hour, everything was complete. The dealership was very busy, but they have sufficient staff and very courteous. At one point TWO other sales advisor asked us if we needed anything as they were walking by--a very different experience from six years ago. I don't usually write reviews, but I felt honored to write how great our experience was with Raj and the manager John, from BMW Vista in Coconut Creek. They work as a team there and really value the customer's experience. If you're searching for a new BMW, don't hesitate to conact Raj Give Maria C. kudos for this review… Useful 2 Funny Cool Amy H. Amy H. Fort Lauderdale, FL 0 friends 1 review Share review Compliment Send message Follow Amy H. 5.0 star rating 8/2/2013 After shopping around at a few dealers, we decided to stop here. It was July 4th - a holiday for us, but not for Pierre, our sales person. This was the first time we considered a BMW and the first time we bought a car at a first visit. Pierre was patient, knowledgeable and a sincerely nice guy. We even at our two little kids with us and he didn't seem to mind their constant interruptions. If you're looking for a new car, especially a BMW, we'd highly recommend working with Pierre! He even made it possible for us to drive home the same day in our new and make it in time for the fireworks. Thanks, Pierre. You're the best! Give Amy H. kudos for this review… Useful Funny Cool Rich S. Rich S. Boca Raton, FL 1 friend 33 reviews Share review Compliment Send message Follow Rich S. 1.0 star rating 3/22/2013 Sent an email to this dealer a week before going to see the vehicle. Some guy from their internet department called me (even though I selected email, dont call) within 5 minutes. I was interested in leasing a 5 series or X4. The internet sales guy only wanted to talk about scheduling an appointment so I did. He was supposed to send a follow up email to confirm the appointment but never did. When I arrived at the dealer I was greeted by a sales guy who told me not to worry about the internet guy and he would take care of everything. So I sat down with him, discussed the vehicles and took a test drive. Then we got down to numbers. I asked him to show me the details of the Inceptions I would have to pay along with the down payment. He went to speak with a manager and brought back a laundry list of charges. He read each one to me and when asked what each one meant he would go talk to a manager. After this happened 2-3 times I realized he had no clue about leases so I just left. I would imagine most luxury cars are leased versus purchased. You would think the sales guys would have a clue about the details. This is the second time in 3 years I have gone to this dealership and the first time was a similar experience. I doubt I will go back again. Give Rich S. kudos for this review… Useful 1 Funny Cool Michael A. Michael A. New York, NY 0 friends 14 reviews Share review Compliment Send message Follow Michael A. 1.0 star rating 8/11/2012 Shady dealership. Deceptive practices. Stay away from their used cars. They manipulate paperwork and lie. Their used car team will do anything to sell a car including not providing accurate disclosures. Worst experience every. This was my 3rd BMW and I will never buy another one because of this dealership. Wish I could give a zero rating Give Michael A. kudos for this review… Useful 6 Funny Cool Dave C. Dave C. Jupiter, FL 0 friends 1 review Share review Compliment Send message Follow Dave C. 3.0 star rating 2/7/2013 I purchased a used 2009 BMW in December 2012 from Vista BMW and was treated well by salesman Herman and manager Frank .The sale went well but some warranty issues came up that were (eventually) handled very well. Used car service manager Mike Amato did a very nice job and I left Vista BMW with a favorable opinion and would buy another vehicle without any reservation.The finance department there was very professional as well!! Give Dave C. kudos for this review… Useful Funny Cool

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